How to Handle Damaged Products with Schumacher Speed Charge

At Schumacher Speed Charge, we understand that sometimes products can arrive damaged despite our best efforts to package them securely. If your product is damaged upon arrival, it is essential to report this immediately to ensure that any issues are resolved efficiently.

To begin the process of resolving a damaged product claim, please notify us as soon as possible. We will require your assistance in making the item available for pickup on a scheduled date and time. Failure to report damages promptly may result in us being unable to accept responsibility for the costs involved.

It is crucial that you do not discard the damaged item or its packaging until we have had an opportunity to inspect it. Additionally, claims cannot be considered if the product has been signed for in good condition. We recommend reporting any damage to our sales department as soon as you receive your order.

Despite our best efforts, orders can sometimes be damaged during shipping. However, we do everything possible to ensure that your order arrives at your doorstep complete and in pristine condition. In fact, delivery drivers are usually willing to wait while you inspect your purchase, ensuring that any issues are identified promptly.

It is also important to note that taxes and customs charges vary depending on the country and state of the shipping address. As a result, all taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. International customers may be required to pay sales tax, duty, and/or customs charges.

To avoid any delays in processing your claim, please ensure that you report any damage within 7-10 business days after placing your order (unless otherwise stated on the product page). For international orders up to 2kg, delivery typically takes between 7-10 business days and costs either £13.99 or £19.99, depending on the destination.

If your country is not available for shipping, please let us know as soon as possible so we can discuss alternative arrangements with you. At Schumacher Speed Charge, our goal is to ensure that you are satisfied with your product, and we will do everything in our power to resolve any issues promptly and efficiently.

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